Privacy Policy
Effective Date: May 17, 2026
Last Updated: May 17, 2026
ChatBreez ("we", "us", or "our") operates the website https://chatbreez.com and provides a WhatsApp API platform (the "Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.
By using ChatBreez, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
ChatBreez is a software-as-a-service platform that provides WhatsApp API integration tools for developers and businesses. For any privacy-related questions, contact us at:
Email: [email protected]
Website: https://chatbreez.com
2. Information We Collect
2.1 Information You Provide Directly
- Account information — your name, email address, and password when you register
- Billing information — payment card details or mobile money information (processed securely by our payment provider; we do not store raw card numbers)
- Support communications — messages you send us via email or support channels
2.2 Information Collected Automatically
- Usage data — API request logs, endpoints called, timestamps, response codes, and message volume (not message content)
- Device and browser data — IP address, browser type, operating system, and referring URLs
- Cookies and similar technologies — session cookies for authentication and analytics cookies to understand how the dashboard is used
2.3 Information from Third Parties
- Payment processors — we receive transaction confirmation and billing status from Stripe or Paystack
- WhatsApp session data — when you pair a WhatsApp number, we store the session token required to maintain the connection on your behalf
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Provide, maintain, and improve the Service
- Process payments and send billing notifications
- Send transactional emails (account confirmation, password reset, usage alerts)
- Monitor API usage to enforce fair use and detect abuse
- Respond to support requests
- Comply with legal obligations
- Send product updates and announcements (you may opt out at any time)
We do not read, store, or analyse the content of WhatsApp messages sent through your account. Message content passes through our infrastructure solely to deliver it to WhatsApp's servers.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Contract performance — to provide the Service you signed up for
- Legal obligation — to comply with applicable laws
- Legitimate interests — to improve our Service, prevent fraud, and ensure security
- Consent — for marketing communications (you may withdraw consent at any time)
5. Data Retention
We retain your personal data for as long as your account is active. If you delete your account:
- Account data is deleted within 30 days
- API request logs (excluding message content) are retained for 90 days for security and abuse prevention
- Billing records are retained for 7 years as required by financial regulations
6. Data Sharing and Disclosure
We do not sell your personal data. We share data only in the following circumstances:
- Service providers — with trusted third parties who help us operate the Service (e.g. Stripe for payments, AWS for hosting), under strict data processing agreements
- Legal requirements — when required by law, court order, or government authority
- Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred (you will be notified in advance)
- Protection of rights — to protect the rights, property, or safety of ChatBreez, our users, or the public
7. Cookies
We use the following cookies:
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, session management | Session |
| Analytics | Understanding dashboard usage (e.g. page views) | 12 months |
| Preferences | Storing your theme and language settings | 12 months |
You can control cookies through your browser settings. Disabling essential cookies will prevent you from logging in.
8. Data Security
We implement industry-standard security measures including:
- TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Access controls limiting who can access production data
- Regular security audits
No method of transmission over the internet is 100% secure. In the event of a data breach affecting your rights, we will notify you within 72 hours as required by applicable law.
9. Your Rights
Depending on your location, you may have the following rights:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your personal data ("right to be forgotten")
- Portability — receive your data in a machine-readable format
- Objection — object to processing based on legitimate interests
- Restriction — request that we limit processing of your data
- Withdraw consent — for any processing based on consent
To exercise any of these rights, email [email protected]. We will respond within 30 days.
If you are in Kenya, your rights are protected under the Data Protection Act, 2019 and overseen by the Office of the Data Protection Commissioner (ODPC).
10. International Data Transfers
Our servers are located in [specify region, e.g. EU / US]. If you access the Service from outside this region, your data may be transferred internationally. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by GDPR.
11. Children's Privacy
ChatBreez is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us at [email protected] and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top and notify you by email if the changes are material. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.
13. Contact Us
For any questions about this Privacy Policy or your personal data:
Email: [email protected]
Website: https://chatbreez.com